Last updated: February 13, 2026
Overview
Thank you for shopping at Skyvium. All of our products — including mouse pads and phone cases — are
custom-made through our print-on-demand production partner. Because each item is produced
specifically for you after your order is placed, please allow additional time for production before shipment.
Shipping Availability
We currently ship to addresses within the United States only. We do not offer international shipping at this
time. If you enter a non-US shipping address during checkout, your order will not be processed.
Production & Processing Time
Since every Skyvium product is made-to-order, there is a production period before your item ships:
- Production time: 2–5 business days after your order is confirmed.
- Business days are Monday through Friday, excluding US federal holidays.
- Orders placed on weekends or holidays will begin processing on the next business day.
Note: During peak seasons (holidays, promotional events), production times may be slightly longer. We
will notify you via email if there is a significant delay.
Shipping Methods & Delivery Times
Once your item has been produced, it will be handed off to the carrier for delivery: - Standard Shipping: 3–8 business days after production is complete.
- Total estimated delivery: 5–13 business days from order placement.
Shipping times are estimates and are not guaranteed. Factors such as carrier delays, weather conditions,
and high-volume periods may affect delivery speed.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number and a link to track your
package. Please allow up to 24 hours for the tracking information to become active in the carrier’s system.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery address and the items in your cart. Any
applicable taxes will also be displayed before you complete your purchase.
Incorrect or Incomplete Address
Please double-check your shipping address before placing your order. Skyvium is not responsible for
orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to
us due to an address error, the customer will be responsible for any additional shipping charges to reship
the item.
Lost or Damaged Packages
If your package appears to be lost or arrives damaged, please contact us within 24 hours of the expected
delivery date (or receipt of a damaged item) at our contact email. We will work with you and the carrier to
resolve the issue as quickly as possible.
Contact Us
If you have any questions about shipping, feel free to reach out to us through our website contact form or
by emailing our support team. We aim to respond within 1–2 business days.