Last updated: February 13, 2026
Our Policy
At Skyvium, every product is custom-made to order through our print-on-demand process. Because each
item is produced specifically for you, all sales are final. We do not accept general returns, exchanges, or
cancellations once an order has been placed and entered production.
No Cancellations
Once an order is confirmed and payment is processed, it immediately enters our production queue.
Because of the custom nature of our products, orders cannot be cancelled after placement. Please
review your order carefully — including product selection, size, and shipping address — before completing
checkout.
Exception: Defective or Damaged Products
While we stand firmly behind our all-sales-final policy, we understand that manufacturing or shipping
issues can occasionally occur. As a goodwill gesture, we may consider a return or replacement only in the
following circumstances:
- The product arrived with a visible manufacturing defect (e.g., significant printing errors, wrong
design, physical damage). - The product was damaged during shipping (e.g., torn, crushed, or water-damaged).
- You received the wrong item entirely.
24-Hour Reporting Window
If your product falls into one of the exception categories above, you must contact us within 24 hours of
receiving the item. This is a strict window and requests submitted after 24 hours will not be eligible for
review.
When contacting us, please include: - Your order number.
- Clear photographs of the defect or damage.
- A brief description of the issue.
Review Process
Each claim is reviewed on a case-by-case basis. Submitting a claim does not guarantee a refund or
replacement. If we determine the issue qualifies under our exception policy, we will offer one of the
following resolutions at our sole discretion: - Replacement: We will produce and ship a new item at no additional cost.
- Refund: We will issue a full or partial refund to the original payment method.
We aim to review and respond to all claims within 2–3 business days.
What Is NOT Covered
The following situations do not qualify for a return, exchange, or refund: - Buyer’s remorse or change of mind.
- Color variations due to differences between your screen and the actual printed product.
- Normal wear and tear after use.
- Issues arising from misuse or improper handling.
- Packages lost due to an incorrect shipping address provided by the customer.
- Claims submitted after the 24-hour reporting window.
Chargebacks
We encourage customers to reach out to us directly before initiating a payment dispute or chargeback with
their bank or credit card company. We are committed to resolving legitimate issues quickly and fairly.
Filing a chargeback without first contacting us may result in delays and will be contested with supporting
evidence.
Contact Us
For any product issues, please contact us within 24 hours of delivery through our website contact form or
support email. Include your order number, photos, and a description of the problem.